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Customer service hours are 8:00 to 18:30 Monday to Friday, excluding National Holidays.

Tokyo time is +9 GMT
PLEASE NOTE: because the time difference, there is a chance that when you are writing to us we are closed.

We will give priority to enquiries for orders/shipments first. To avoid delays please take time to read the instructions in the mail and on the website.

We apologize in advance for not providing shipping cost estimates at this time via email. Please use the shipping calculator on the bottom product page for a shipping cost estimates.

For more information please visit the FAQ

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