!Customer service hours are 8:00 to 17:30 Monday to Friday, excluding national holidays. Tokyo time is +9 GMT! Welcome to AE new website. To order and ship your items please follow the steps: 1. Place your items in the basket and complete the transaction (including the payment) 2. (For items in stock) go to the shipping organizer and request shipping from the order page (you can split your order using the drop down menu to create a new shipment). 3. In the next 24 hours (excluding closing hours) check your mail for the shipping cost alert, go back to your shipping organizer and use the link to pay for your shipping. Done. We will send you the shipping confirmation via mail. PLEASE NOTE for items not in stock or preorder you will NOT be able to ship. You will get an email when the item is in stock and then you will be able to request the shipping. Thank you! For more information please read the FAQ. !Customer service hours are 8:00 to 17:30 Monday to Friday, excluding national holidays. Tokyo time is +9 GMT